Customer Service / Patient Advocate

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service and patient advocate team is dedicated to ensuring you are satisfied with your medical care.

Use out Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility's services and care.

How can we help you today?

Patient Relations/Advocate

Patient advocates advise and help you with medical benefit concerns within the facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries. 

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.
   

Customer Service 

Patient Relations/Advocate

https://rodriguez.tricare.mil/Patient-Resources/Patient-Relations
Phone Number: (787) 707-4392 Option #7 (Patient Advocate) 

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

https://rodriguez.tricare.mil/Health-Services/Case-Management/Managed-Care-Section-Referral-Management-Center
Phone Number: (787) 707-4392 Option #4 (Administrative Services); Option #1 (Managed Care)
 
Interactive Customer Evaluation (ICE)
https://ice.disa.mil/index.cfm?fa=card&sp=98209&s=436&dep=*DoD&sc=11
 

Contact Us

Phone:

(787) 707-4392, Option #7

BCAC/DCAO:

Hours:

Patient Relations/Advocate:

BCAC/DCAO:

Patient Relations/Advocate

(787)-707-4392, Option #7

BCAC/DCAO:

Building 21
21 Patriot Blvd.
Fort Buchanan, PR 00934