The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.
If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit tricare.mil/shutdown.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service and patient advocate team is dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility's services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical benefit concerns within the facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries. 

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.
 
                              
  

Contact Us

Phone

Patient Advocate:

787-707-4392, Option 7
Email: dha.buchanan.Ft-Buchanan-AHC.mbx.patient-experience@health.mil

BCAC/DCAO:
787-707-4392, Option 4; Option 1

Hours

Patient Advocate:
Monday–Friday
7 a.m. - 4 p.m.
Closed every Thursday after 11:30 a.m.

BCAC/DCAO:
Monday–Friday
7 a.m. - 4 p.m.
Closed every Thursday after 11:30 a.m.

Location

Building 21
21 Patriot Blvd.
Fort Buchanan, PR 00934

Don’t forget to keep your family’s information up to date in DEERS!